Report and block safely

Use in-app tools when something violates Community Guidelines.

Screenshots below match the current iHolda consumer app. Merchants use Cartpo for register and catalog; you do not need Cartpo to complete this flow.

Walkthrough

Open content or profile menu

Three-dot menu on posts, live, or profiles.

After open content or profile menu, pause and confirm on-screen names, counts, and amounts match what you discussed in chat. Buea and campus circles often coordinate pickup at a familiar gate right after this step.

If the button is disabled, check connectivity or update the app — live, checkout, and invite flows need a current build from the store.

Tap Report

Choose category — harassment, scam, fake Moment, etc.

After tap report, pause and confirm on-screen names, counts, and amounts match what you discussed in chat. Buea and campus circles often coordinate pickup at a familiar gate right after this step.

If the button is disabled, check connectivity or update the app — live, checkout, and invite flows need a current build from the store.

Add details

Screenshots help moderators; avoid sharing others' private info publicly.

After add details, pause and confirm on-screen names, counts, and amounts match what you discussed in chat. Buea and campus circles often coordinate pickup at a familiar gate right after this step.

If the button is disabled, check connectivity or update the app — live, checkout, and invite flows need a current build from the store.

Block if needed

Block stops DMs and feed from that account for you.

After block if needed, pause and confirm on-screen names, counts, and amounts match what you discussed in chat. Buea and campus circles often coordinate pickup at a familiar gate right after this step.

If the button is disabled, check connectivity or update the app — live, checkout, and invite flows need a current build from the store.

Follow up if urgent

For immediate danger contact local authorities — reports are not emergency response.

After follow up if urgent, pause and confirm on-screen names, counts, and amounts match what you discussed in chat. Buea and campus circles often coordinate pickup at a familiar gate right after this step.

If the button is disabled, check connectivity or update the app — live, checkout, and invite flows need a current build from the store.

Help: FAQ index

After you finish

Log out and back in once if balances or invites look stale — sync can lag a minute after web checkout or large squad updates.

Share what worked with one friend in Buea or campus chat; friend-led discovery beats guessing from empty feeds.

Related help lives in the FAQ hub and blog cluster pages — search your exact symptom before you retry a payment or invite.