Top up cowriesGuides/On the website
Troubleshoot a web Cowries top-up
Signed-in checkout tips when a payment doesn't credit immediately.
- 1. Confirm same account on web and appEmail/phone must match — top reason for missing balance.
- 2. Check payment confirmation emailIf charged but no Cowries, note transaction ID.
- 3. Force quit and reopen appBalance sync can lag 1–3 minutes after web success.
- 4. Retry from iholda.com/topup signed inDo not double-pay — wait if first payment pending.
- 5. Contact support with receiptInclude time, amount, and account email if still stuck.
Steps at a glance
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Signed-in checkout tips when a payment doesn't credit immediately.
Screenshots below match the current iHolda consumer app. Merchants use Cartpo for register and catalog; you do not need Cartpo to complete this flow.
Walkthrough
Confirm same account on web and app
Email/phone must match — top reason for missing balance.
After confirm same account on web and app, pause and confirm on-screen names, counts, and amounts match what you discussed in chat. Buea and campus circles often coordinate pickup at a familiar gate right after this step.
If the button is disabled, check connectivity or update the app — live, checkout, and invite flows need a current build from the store.
Check payment confirmation email
If charged but no Cowries, note transaction ID.
After check payment confirmation email, pause and confirm on-screen names, counts, and amounts match what you discussed in chat. Buea and campus circles often coordinate pickup at a familiar gate right after this step.
If the button is disabled, check connectivity or update the app — live, checkout, and invite flows need a current build from the store.
Force quit and reopen app
Balance sync can lag 1–3 minutes after web success.
After force quit and reopen app, pause and confirm on-screen names, counts, and amounts match what you discussed in chat. Buea and campus circles often coordinate pickup at a familiar gate right after this step.
If the button is disabled, check connectivity or update the app — live, checkout, and invite flows need a current build from the store.
Retry from iholda.com/topup signed in
Do not double-pay — wait if first payment pending.
After retry from iholda.com/topup signed in, pause and confirm on-screen names, counts, and amounts match what you discussed in chat. Buea and campus circles often coordinate pickup at a familiar gate right after this step.
If the button is disabled, check connectivity or update the app — live, checkout, and invite flows need a current build from the store.
Contact support with receipt
Include time, amount, and account email if still stuck.
After contact support with receipt, pause and confirm on-screen names, counts, and amounts match what you discussed in chat. Buea and campus circles often coordinate pickup at a familiar gate right after this step.
If the button is disabled, check connectivity or update the app — live, checkout, and invite flows need a current build from the store.
Help: FAQ index
After you finish
Log out and back in once if balances or invites look stale — sync can lag a minute after web checkout or large squad updates.
Share what worked with one friend in Buea or campus chat; friend-led discovery beats guessing from empty feeds.
Related help lives in the FAQ hub and blog cluster pages — search your exact symptom before you retry a payment or invite.