Use Cowries after a web top-up

Confirm balance in-app and send gifts on live or posts.

Screenshots below match the current iHolda consumer app. Merchants use Cartpo for register and catalog; you do not need Cartpo to complete this flow.

Walkthrough

Open app signed in as same account

Mismatch accounts is the top reason balance looks wrong.

After open app signed in as same account, pause and confirm on-screen names, counts, and amounts match what you discussed in chat. Buea and campus circles often coordinate pickup at a familiar gate right after this step.

If the button is disabled, check connectivity or update the app — live, checkout, and invite flows need a current build from the store.

Check Profile → Cowries

Balance should reflect web purchase after processing.

After check profile → cowries, pause and confirm on-screen names, counts, and amounts match what you discussed in chat. Buea and campus circles often coordinate pickup at a familiar gate right after this step.

If the button is disabled, check connectivity or update the app — live, checkout, and invite flows need a current build from the store.

Join a live stream

Open gift tray to confirm spendable balance.

After join a live stream, pause and confirm on-screen names, counts, and amounts match what you discussed in chat. Buea and campus circles often coordinate pickup at a familiar gate right after this step.

If the button is disabled, check connectivity or update the app — live, checkout, and invite flows need a current build from the store.

Send a test gift

Small gift before Gold Lion if first time.

After send a test gift, pause and confirm on-screen names, counts, and amounts match what you discussed in chat. Buea and campus circles often coordinate pickup at a familiar gate right after this step.

If the button is disabled, check connectivity or update the app — live, checkout, and invite flows need a current build from the store.

Keep receipt email

Use for support if balance mismatch persists.

After keep receipt email, pause and confirm on-screen names, counts, and amounts match what you discussed in chat. Buea and campus circles often coordinate pickup at a familiar gate right after this step.

If the button is disabled, check connectivity or update the app — live, checkout, and invite flows need a current build from the store.

Help: FAQ index

After you finish

Log out and back in once if balances or invites look stale — sync can lag a minute after web checkout or large squad updates.

Share what worked with one friend in Buea or campus chat; friend-led discovery beats guessing from empty feeds.

Related help lives in the FAQ hub and blog cluster pages — search your exact symptom before you retry a payment or invite.